Frequently Asked Questions
BOOKING & PRICING
How do I find out your availability?
Please go to our contact form on our website at www.luxocapture.com and fill in the required details so we can determine the right package options and pricing for you.
I filled in and sent the contact form. But why is there no reply?
We reply within 48 hours. Please check your spam folder as we noticed at times that our email reply ends up in there with a few individuals.
Do you have set pricing?
Our pricing is based on the number of factors, including type of event and number of guests. We will give you a few options to choose from so that you are given a range of benefits and details that will suit your needs.
How does the booking work?
It's a very straightforward process. We would send an online digital contract for your perusal. Once you fill in the necessary details, sign and send the contract back, we would then need a 50% deposit to secure your booking date. Once fulfilled, we will reach out to you again a week or earlier before your event date for your final payment as well as for preparation and any adjustment/requests you may have.
Do you participate in charities?
Yes, we do offer special discounts to charities, but this is dependent upon our schedule as well as other factors including the type of event, location of the venue, and number of guests.
Which areas do you provide your services?
Currently, we provide our photography services in the Lower Mainland area, including Vancouver, Burnaby, Richmond, Surrey, Delta, and Coquitlam, as well as in the Fraser Valley, which includes Langley, Chilliwack, Abbotsford, Maple Ridge, and Agassiz. Wherever our transportation can take us during the day, we will be able to fulfill and service!
PHOTO PRINTS CUSTOMIZATION
What kinds of prints do you provide and what are the differences?
We give two kinds of print size options:
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4”x6” in gloss only
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5”x7” in either matte or gloss
The difference lies in the print quality between the two as we would be using different printers. If you are wanting to go for speed and efficiency, the 4”x6” option would be the best. But if you are wanting to go for the high-quality prints, then the 5”x7” would be the way to go since we are using a commercial-grade printer meant solely to produce professional photos.
Can I have my own text (and logo) that show up in my photo prints?
Absolutely. We have 3 lines of text (with the third showing “by Luxo Capture Inc.”). So you have two lines to use for your liking. We use Baskerville font by default. But if there is another font you would like to use, we can certainly explore that. We kindly ask that whether you have a logo or special font you want to try out, that you provide to us at the latest one week before your event date as this is when we would be making preparations.
INSURANCE
Do you have any coverage in terms of commercial business liability?
Yes we do hold event insurance in case your venue requires vendors like us to have such coverage. By default, we are covered up to $2 Million, but if you require more, we can do so with a small additional fee.
SETUP
What kind of backdrop do you have to offer?
By default, we have the white backdrop for most of our package options. For the Hollywood Classic package, we have the black backdrop. As for our Grand Entrance package, we do have a selection to choose from. Alternatively, we can purchase any backdrop you request for an additional cost.
How much space do you need for your setup?
We need space with an area of 12 feet x 12 feet to accommodate our lighting equipment, print station, and backdrop. Ideally we would like to be close to a power outlet, although we do have an extension cord if needed. We can go down to 10 feet x 8 feet, but please note that we would be using a slightly smaller backdrop and cannot shoot more than 10 people at a time.
How long do you need to setup?
Ideally we would like at least 1.5 hours to setup and test our equipment to ensure optimal results based on the lighting conditions at your venue.
When do you arrive to setup?
Our setup would need to be done ideally 1.5 hours before any guests make their appearance for safety and hazard avoidance concerns.
THE PORTRAIT LOUNGE EXPERIENCE
How are you different from a typical photo booth?
We bring a full portrait studio to your event, complete with professional lighting, a commercial-grade on-site print station, and a skilled photographer who guides guests with flattering poses. As a result, you leave with beautiful, high-quality photos of you and your guests in style. So it’s more than just a photo booth: it’s our portrait lounge experience!
How many prints does each guest receive?
For every single mini shoot session, there is one photo print. For group shoots with 4 or more people, we give 2 prints. This is to ensure that we do not clog up the wait times for other guests to get their photo prints. That said, we do exercise discretion in giving more copies if there isn't much of a line of guests waiting. Additionally, guests can also come back for more mini shoot sessions. However, for the immediate family members who hire us, this limit does not apply to them and therefore we give much more prints to them as they are given priority.
Do you limit the number of these mini shoot sessions for me and my guests?
No, this is your time to shine! So you and your guests can come back as many times for your photo shoot during the hours that you have booked with us.
How will the guests and I get the online gallery?
A few ways we provide the online gallery access:
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We provide envelopes to you and the guests with the QR code
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There is a digital photo frame display at our print station with the QR code
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An email will be sent to you within 48 hours with the link to the online gallery
Please note that the online gallery will be up within 48 hours and will be accessible in the next 30 days.
What does the online gallery entail?
The gallery will grant free access to the high-quality social size version of the digital photos taken for either black & white or color (whichever package option was chosen). Additionally, you and your guests will have the opportunity to purchase the ultra high-quality versions of the digital photos as well as other print options available on our online store.